1. Definitions

GENERAL TERMS AND CONDITIONS

TDW - Personal Training: Mr Thomas De Witte.
The other party of TDW - Personal Training is referred to as client in these general terms and conditions.
In all other cases, payment is final.
 

2. General
TDW - Personal Training offers a range of personalised services (coaching, personal training, plans). The agreement is concluded when the client accepts this offer by e-mail, telephone or in person and starts after the first payment or appointment.
 

3. Area of application
These terms and conditions apply to all personalised services offered by TDW - Personal Training. Other services can be purchased via the website under different conditions. Deviation from these conditions is only possible if explicitly agreed by the parties. When purchasing or using the services of TDW - Personal Training, you acknowledge that you have read and agree to the terms below.
 

4. Intake session
Custom-made services can only start after an initial consultation with the client. During the first consultation, TDW - Personal Training will take note of the necessary (possibly sensitive) information needed to prepare the tailor-made services. Prices, additional costs and conditions will be mentioned during the initial consultation.
 

5. Payment
Payment for all services is always made in advance. Payment is final and can only be refunded in exceptional circumstances (see section 7). Payments must be made within 14 days of the invoice date, unless the parties have agreed otherwise. In the event of late or non-payment, services may be suspended and only resumed when the customer has fulfilled his payment obligation.
 

6. Refund
A refund of the services will only be provided in the following cases. Consequently, the amount already paid for the unused services will be refunded.
1. Death; upon the death of a customer, a refund gesture will be made at the request of the family.
2. Serious illness or injury; in case of serious illness or injury of the customer, a refund gesture will be made at the customer's request upon providing evidence from a doctor. An illness or injury that makes it physically impossible to train is deemed as serious.
 

7. Revocation
The customer has the right to withdraw within 72 hours of accepting the offer. This is only possible if no services have yet been provided and if the client has not yet paid. In the event of withdrawal, TDW - Personal Training must be notified within the stated period via e-mail or telephone. From the moment of payment, withdrawal is no longer possible.
 

8. Termination
The coaching and personal training can be stopped at any time. As payment is made in advance, you acknowledge that you are paying for the full period and that the remaining period will not be reimbursed in case of discontinuation. The payment is final and can only be refunded in exceptional circumstances (see section 7). If the client wishes to stop using the services, this should be made clear to TDW - Personal Training via e-mail or telephone.
 

9. Cancellation
The client has the right to cancel a personal training session in advance. If sessions are cancelled more than 24 hours before the start of the session, they will not be charged provided that a new session is scheduled within the same week. If cancelled less than 24 hours before the start of the session, it will be charged in full. The client should contact TDW - Personal Training via email or phone in due time to avoid this. TDW - Personal Training may deviate from this arrangement if the client has a legitimate reason for failing to cancel a session in time.
 

10. Privacy
TDW - Personal Training will collect personal sensitive data in function of the customised guidance. This data will only be used in function of the follow-up and will under no circumstances be shared with third parties without permission. If you no longer wish to share your (sensitive) personal data, it will be deleted immediately. If you are visible in one of our messages, stories and/or instruction videos and do not wish to be recognised, please contact us by e-mail.
 

11. Contact details
Name of sole proprietorship : TDW Personal Training
Registered office : Gootberg 14, 1790 Affligem
Company number : 0800.213.277
Phone number : +32 471 62 10 27
E-mail : tdwpersonaltraining@gmail.com
"TDW Personal Training", lawfully represented by Thomas De Witte